Time to First Response
Typical human team: ~3 hrs (email/ticket), 1–2 mins if live-chat is staffed.
ResolveIQ: Instant (<1s) — 100–1000× faster.
Instant, on-brand answers. At scale.
Cut support costs, lift retention, and grow margins—fast.
- Embedded actions: track orders, change shipping, issue refunds
- Under 1s response, ~1 min typical Tier-1 resolution
- Seamless handoff to Zendesk/Freshdesk when needed
Faster than human support — and dramatically cheaper
Time to Resolution
Typical human team: 6–24 hrs (often next-day).
ResolveIQ: ~1 minute for most issues — 10–50× faster.
Always-On Coverage
ResolveIQ runs 24/7 with consistent quality. No night shifts, no queue backlogs, and seamless human handoff on edge cases.
Not a chatbot—product-native AI
Understands your product
Grounded in your catalog, policies, and account data. Every answer is on-brand and on-policy.
Takes action, securely
Through approved APIs the AI can look up orders, update details, issue credits, or create tickets with full auditability.
Lives where customers are
Embedded on product pages and account screens—no new tabs or context switching. Faster resolution, higher conversion.
Simple, scalable pricing
Launch Offer: Enjoy your first month free, then unlock Pro features at the Core price or Premium features at the Pro price for your second month.
Lite
$0/mo
- Development Access (Free Until Deployed)
- 1 Data Source
- Basic Analytics
- $0.50 per interaction once deployed (charged monthly)
Core
$499/mo
- Up to 2,000 interactions
- 1 Data Source
- Basic Analytics & Dashboard
- Overage: $0.40/interaction
Pro
$1,999/mo
- Up to 8,000 interactions
- 1 Channel Integration
- 3 Data Sources
- Advanced Analytics & Dashboard
- Overage: $0.30/interaction
Premium
$3,999/mo
- Up to 16,000 interactions
- 3 Channel Integrations
- 10 Data Sources
- Advanced Analytics & Dashboard
- Overage: $0.20/interaction
Need more? Our Enterprise option is available for custom contracts.
The introductory launch offer begins after your first 30 days of free access. For the following 30 days—depending on your plan selection—you’ll receive either full Pro feature access billed at the Core monthly rate or full Premium feature access billed at the Pro monthly rate. After this promotional period, billing continues at the standard tier rate unless you change plans before renewal.
If you exceed any limits of your current plan, you’ll be automatically upgraded to the next tier.
*Interaction = any front-end exchange between a user and the support center (e.g., inquiry, AI response, or form submission). Human-handled or backend partner support actions are not counted.
Plan comparison
| Feature | Lite | Core | Pro | Premium |
|---|---|---|---|---|
| Included interactions | Development Access (Free Until Deployed) |
2,000 | 8,000 | 16,000 |
| Overage | $0.50 / interaction once deployed |
$0.40 / interaction | $0.30 / interaction | $0.20 / interaction |
| Data Sources | 1 | 1 | 3 | 10 |
| Helpdesk integrations (Freshdesk, Zendesk, etc.) | — | ✓ | ✓ | ✓ |
| White-labeling | — | — | ✓ | ✓ |
| Custom workflows & automations | — | — | — | ✓ |
| Multi-language support | — | — | — | ✓ |
| Advanced analytics + A/B testing | Basic analytics | Basic analytics | Advanced | Advanced + A/B |
| E-commerce & marketing integrations (Shopify, Klaviyo, etc.) | — | — | — | ✓ |
| Dedicated CSM + QBRs | — | — | Priority support | CSM + QBRs |
For current monthly prices, see the cards above — this table focuses on what each plan includes.
Human vs. AI cost comparison
Assumes benchmark staffing capacity (1 agent ≈ 500–1,000 tickets/month) and fully-loaded cost of $4,600/month per rep.
| Monthly Tickets | Plan | Human Reps | Human Cost | ResolveIQ Cost | Savings per Month | Savings per Year |
|---|---|---|---|---|---|---|
| 500 | Starter | 1 | $4,600 | $499 | $4,101 (89%) | $49,212 |
| 2,000 | Growth | 2–3 | $9,200 – $13,800 | $1,999 | $7,201 – $11,801 (78–85%) | $86,412 – $141,612 |
| 4,000 | Premium | 3–4 | $13,800 – $18,400 | $3,999 | $9,801 – $14,401 (71–78%) | $117,612 – $172,812 |
Speed matters too: ResolveIQ replies instantly (<1s) and resolves most Tier-1 issues in ~1 minute, versus hours for human queues.
Frequently asked questions
Is this just a chatbot?
No. ResolveIQ is product-native AI. It’s embedded in your experience and can take secure actions (e.g., order updates, refunds) via your APIs, with guardrails and audit logs. Generic chatbots can only talk—ResolveIQ resolves.
How do you prevent hallucinations?
Answers are grounded in your indexed docs (RAG) with confidence gating. Low-confidence or sensitive topics escalate to a human.
Which languages are supported?
English at launch; multilingual add-on supports major EU/LatAm/APAC languages. Language detection is automatic.
Ready to see it live?
Get a tailored walkthrough and projected ROI for your team.