Terms of Use
Last Updated: August 1, 2025
1. Agreement to Terms
These Terms of Use (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Resolve IQ LLC (“Resolve IQ,” “we,” “our,” or “us”) regarding your access to and use of the website smartresolveai.com and related software, services, and applications (collectively, the “Services”).
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services.
2. About Resolve IQ
Resolve IQ provides a software-as-a-service (SaaS) platform designed to support businesses with AI-powered customer support solutions. The Services are provided through our website and associated integrations.
3. Eligibility
You must be at least 18 years old and capable of entering into a binding agreement to use our Services. By using the Services, you represent that you meet these requirements.
4. Accounts and Access
Some features of the Services may require you to create an account. You agree to provide accurate and complete information during registration and to keep your account credentials secure.
You are responsible for all activity that occurs under your account. Resolve IQ is not liable for any loss or damage arising from unauthorized access to your account.
5. Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose;
- Attempt to gain unauthorized access to any system or network connected to the Services;
- Interfere with or disrupt the operation or security of the Services;
- Reverse engineer, decompile, or disassemble any portion of the Services;
- Use the Services in a way that infringes on the rights of any third party.
Resolve IQ reserves the right to suspend or terminate access for violations of these Terms.
6. Subscriptions and Payments
Resolve IQ offers subscription-based plans. Payments are processed securely through Stripe, and by subscribing, you authorize Stripe to process recurring charges according to your selected plan.
All fees are non-refundable except as required by law or otherwise stated in writing. Resolve IQ may modify pricing or features at any time with notice.
7. Intellectual Property
All content, features, and functionality of the Services—including software, text, graphics, logos, and trademarks—are owned by Resolve IQ LLC or its licensors and are protected under applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to use the Services for your business’s internal purposes in accordance with these Terms.
8. Third-Party Services
The Services may integrate with or link to third-party services such as Stripe. Resolve IQ is not responsible for the availability, accuracy, or practices of these third parties. Your use of third-party services is subject to their own terms and policies.
9. Disclaimers
The Services are provided “as is” and “as available” without warranties of any kind, express or implied.
Resolve IQ does not warrant that the Services will be uninterrupted, error-free, or secure.
To the fullest extent permitted by law, Resolve IQ disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of Liability
To the maximum extent permitted by law, Resolve IQ LLC and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or related to your use of the Services.
Our total liability to you for any claim arising from or related to the Services shall not exceed the amount you paid to us in the 12 months preceding the claim.
11. Indemnification
You agree to indemnify and hold harmless Resolve IQ LLC, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including attorneys’ fees) arising from your use of the Services or your violation of these Terms.
12. Termination
You may stop using the Services at any time. Resolve IQ may suspend or terminate access if you violate these Terms or if required by law. Upon termination, all rights granted to you under these Terms will cease immediately.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New Mexico, without regard to conflict of law principles.
Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in New Mexico.
14. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.
15. Contact Us
If you have questions about these Terms or our Services, please contact us at:
Resolve IQ LLC
Email: [email protected]